Effective Date: August 7, 2026
Last Updated: August 7, 2026
At Rishi Speech & Hearing Solutions (“Rishi,” “we,” “our,” or “us”), we are committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website https://rishihearing.com/, book an appointment, contact us, or use our hearing healthcare services.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Who We Are
Rishi Speech & Hearing Solutions is a hearing healthcare clinic specializing in:
- Hearing Assessments
- Digital Hearing Aids
- Hearing Aid Programming & Repairs
- Speech Therapy
- Pediatric Hearing Care
- Tinnitus Management
- Hearing Loss Treatment
- Hearing Aid Consultation
- Home Hearing Care Services
2. Information We Collect
We may collect the following types of information.
Personal Information
When you contact us, book an appointment, or complete a form, we may collect:
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Date of Birth (if applicable)
- Gender (optional)
- Preferred Appointment Date and Time
Medical Information
To provide appropriate hearing healthcare, we may collect:
- Hearing history
- Medical history related to hearing
- Audiology reports
- Hearing test results
- Hearing aid information
- Prescription details
- Speech therapy records
- Treatment history
This information is collected only with your consent or as necessary to provide healthcare services.
Website Usage Information
When you browse our website, we may automatically collect:
- IP Address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referral source
- Cookies and analytics data
3. How We Use Your Information
We use your information to:
- Schedule appointments
- Provide hearing healthcare services
- Conduct hearing assessments
- Recommend suitable hearing aids
- Deliver speech therapy services
- Respond to enquiries
- Improve patient experience
- Send appointment confirmations
- Send follow-up reminders
- Improve website performance
- Maintain medical records
- Comply with legal obligations
Where permitted by law and with your consent where required, we may also send educational information, service updates, or promotional offers. You can opt out of marketing communications at any time.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Measure website traffic
- Analyze visitor behavior
- Improve user experience
You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
5. Google Analytics
We may use Google Analytics to understand how visitors use our website.
Google Analytics may collect:
- Device information
- Browser information
- Geographic location (approximate)
- Pages visited
- Time spent on the website
This information is aggregated and does not directly identify you.
6. Appointment Forms and Contact Forms
When you submit an enquiry or appointment request, the information you provide is used solely to:
- Contact you
- Schedule appointments
- Provide requested healthcare services
- Respond to your enquiry
We do not sell your personal information.
7. WhatsApp, Phone Calls, and Email Communication
If you contact us through:
- Phone
- Online forms
we may retain communication records to improve patient care, respond to your requests, and maintain service records.
8. Sharing Your Information
We do not sell or rent your personal information.
We may share information only when necessary with:
- Healthcare professionals involved in your treatment
- Hearing aid manufacturers (only when required for warranty, repairs, or programming)
- Laboratory or diagnostic partners (if applicable)
- Technology providers supporting our website or appointment systems
- Government or legal authorities when required by applicable law
Any sharing is limited to what is necessary for the intended purpose.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or loss. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.
10. Data Retention
We retain your personal and medical information only for as long as necessary to:
- Provide healthcare services
- Maintain medical records
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce our policies
When information is no longer required, we securely delete or anonymize it where appropriate.
11. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal information, where legally permissible
- Withdraw consent (where processing is based on consent)
- Object to certain uses of your information
- Request clarification regarding data processing
To exercise these rights, please contact us using the details below.
12. Children’s Privacy
Our services include pediatric hearing assessments and speech therapy. Personal information relating to children is collected only with the consent of a parent or legal guardian and is used solely for providing healthcare services.
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. The updated version will be posted on this page with a revised “Last Updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Rishi Speech & Hearing Solutions
Website: https://rishihearing.com/
Phone: +91 94810 40991
Locations:
Basaveshwara Nagar Clinic
1st Floor, 330, Chord Road, 3rd Stage, 4th Block, Shakthi Ganapathi Nagar, Basaveshwara Nagar, Bengaluru, Karnataka 560079
T. Dasarahalli Clinic
Ground floor, DRLS plaza, 1478, Tumkur Rd, Peenya, T. Dasarahalli, Bengaluru, Karnataka 560057
Consent
By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.